FAQs
1. What is "Prime," and what types of products do you sell?
Answer: Prime is your one-stop shop for versatile, high-quality products across various categories, including home essentials, fashion, electronics, and lifestyle accessories. We carefully curate our collections to bring you unique and trending items at competitive prices.
2. How long does shipping take, and do you offer worldwide shipping?
Answer: Shipping times vary depending on your location. On average:
- For U.S. and Canada: 7–15 business days.
- For international orders: 10–20 business days.
Yes, we ship worldwide! We also provide tracking details once your order is processed.
3. What is your return and refund policy?
Answer: We want you to love your purchase! If you’re not satisfied, you can request a return or refund within 30 days of receiving your order. Simply contact us with your order details, and we’ll guide you through the process. Items must be in their original condition, and shipping fees may apply.
4. How do I track my order?
Answer: Once your order has been shipped, you will receive a confirmation email with a tracking link. Simply click the link to see real-time updates on the status of your delivery.
5. Can I change or cancel my order after placing it?
Answer: Yes, changes or cancellations can be made within 12 hours of placing your order. After this time, your order will be processed, and we may not be able to make any modifications. Please contact us as soon as possible for assistance.